1. DO YOU SHIP INTERNATIONALLY?
Yes we do. Orders over $100 are shipped free! See more info at here.
2. WHAT MATERIALS ARE YOUR JEWELLRY MADE OF?
Please read all the materials and specifications detailed in the product descriptions.
Every piece of our collection is made with care and love from precious metals, pearls, gemstones and other natural materials. Please look after your items by avoiding perfume, hairspray, chlorine & lotions. Please store items separately & carefully. Kira Kiras is not responsible for damage due to wear & tear, mishandling or neglect.
Kira Kiras does not guarantee that our jewellery will not cause allergies due to metal components. Discontinue the use of jewellery immediately if you experience any allergic symptoms and consult your physician. We will not be held accountable for any allergic reactions experienced and will not offer refunds or exchanges in these situations.
3. WHAT CURRENCY IS YOUR WEBSITE IN?
All of our products are displayed in AUD (Australian Dollars).
CARE & CUSTOMER SERVICE
1. HOW DO I CONTACT Kira KIras CUSTOMER SERVICE?
You can contact us via the Contact us Page. Alternatively, leave us a message on the live chat (bottom right corner) and we will get back to you within the day.
Our customer service email is servicel@kirakiras.com.au.
2. I NEED HELP WITH CHOOSING MY RING SIZE.
We have a ring size guid with instructions on how to find out your ring size. If you’re still stuck, send us a message at email@kirakiras.com.au.
3. WILL MY JEWELRY TARNISH?
With proper care, your jewellery will not tarnish for a long time. Our jewelry is never plated, so you are able to wear them day to day with ease of mind.
4. I HAVE SENSITIVE SKIN, CAN I WEAR YOUR JEWELLRY?
Yes, absolutely. Our jewellery is made from hypoallergenic materials, such as sterling silver and solid gold. Sensitive skin can some time have a reaction to copper or nickel. We never ever use nickel in our jewellery as it is not only harmful to your health but to the health of our makers. Jewellery with copper base components are prone to turning your finger green. Therefore we try to minimize the amount of copper used in our jewelry and opt for brass or sterling silver instead.
5. HOW DO I TAKE CARE OF MY JEWELLRY?
With any type of jewelry, even solid gold and solid silver, regular cleaning and upkeep is needed to keep your jewelry at its best condition. Simply use warm water and soap or a polishing cloth to clean. You can use our jewelry in water, however do wipe it down with warm water after you’re done, especially after being submerged in salt water. Sweat can also make your jewelry duller quicker, especially necklaces, so remove these when you are working out.
